At NIUCONTACTS.COM, we are committed to providing high-quality contact lenses to our customers. We offer the following general warranty for our products:

1. Product Quality Guarantee: All contact lenses sold on NIUCONTACTS.COM are sourced from trusted manufacturers and undergo strict quality control measures. If you receive a defective product or one that does not meet the description on our website, we offer a replacement or refund within 30 days of purchase.

2. Returns and Exchanges: If you are not satisfied with your purchase, we accept returns or exchanges for unopened and unused products within 30 days of receipt. The customer is responsible for shipping fees associated with returns and exchanges.

3. Damage During Shipping: In the event that your contact lenses are damaged during shipping, we will provide a full replacement or refund upon receipt of a photo showing the damage.

4. Accuracy of Prescription: Customers are responsible for ensuring they have a valid prescription before placing an order. NIUCONTACTS.COM is not responsible for incorrect prescriptions provided by the customer. However, if you receive lenses that do not match your prescription, please contact our customer service team for assistance.

5. Warranty Exclusions: This warranty does not cover damage caused by improper use, storage, or care of the contact lenses. It also does not cover products purchased through unauthorized resellers or after the expiration date.

For any questions or concerns regarding your warranty or return process, please contact our customer service team.